Job Summary

You will manage the end-to-end order to cash process, leveraging SAP S4/Hana to process customer orders accurately and efficiently. You will coordinate shipping documentation, resolve customer complaints, and collaborate with cross-functional teams to support business line strategies and ensure compliance with trade regulations.

S$3,200 – S$4,000/month (commensurate with experience)

Location: Jurong East, Evonik (SEA) Pte Ltd — Nordic European Centre (NEC), International Business Park (IBP)

8:30 AM – 5:30 PM

Responsibilities

• Process customer orders using SAP S4/Hana system to ensure timely and accurate order fulfillment
• Coordinate preparation and delivery of shipping documentation to customers to facilitate smooth logistics operations
• Resolve customer complaints by investigating issues and providing timely solutions to maintain customer satisfaction
• Manage customer requests for product samples to support sales and marketing initiatives
• Collaborate with Trade Compliance and Foreign Trade organizations to maintain accurate Customer Profiles, End Use Certificates, and Trade Restriction Covenants
• Work closely with colleagues from Headquarters, Sales & Marketing, Supply Chain Management, Accounts Receivables, Credit, and Legal teams to follow up on credit and logistics matters and ensure seamless operations
• Participate in project teams to support the Business Line strategy and contribute to continuous improvement efforts

Required competencies and certifications

• Proficient in using SAP S4/Hana system for order processing and related tasks
• Strong knowledge of logistics and shipping processes, including export documentation such as Letter of Credit, Bill of Lading, Airway Bill, and Export Letter of Credit orders
• Able to communicate effectively with internal and external stakeholders
• Experience with Trade Services online banking system for preparation of banking documents

• Proficient in Microsoft Office applications to support daily operational tasks
• Basic knowledge of Financing, Credit Management, and Global Trade Services to enhance cross-functional collaboration
• Demonstrated ability to work independently, take initiative, and maintain meticulous organization with a positive attitude
• Strong communication and interpersonal skills to foster teamwork and stakeholder engagement
  
  

Frederick Tan

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599