Services provide global solutions that help corporations, financial institutions, public sector and commercial clients optimize operations and drive their business forward. Through our five business lines – Liquidity Management Services, Payments, Trade & Working Capital Solutions, Investor Services and Issuer Services - we provide cash management, payments/receivables solutions, working capital solutions, post-trade securities services and issuer services across Citi’s global network

The Implementation Manager/ Project Manager is expected to manage highly complex and time-sensitive client implementations/ projects covering cash management and trade products.

• The Implementation Manager/ Project Manager will manage a portfolio of cluster and/or global client projects numbering from approximately 10-20 depending on scope and complexity, with highest level of quality and professionalism.
• Ensure timely delivery of projects and total client satisfaction: Implement client objectives within standard guidelines and timeframes
• Act as an advisor to the client in building the overall structure of the project and fine tune the solution to fit the client's requirements.
• Act as the primary interface to client, while coordinating all internal and external project related activities.
• Support Sales effort by participating as a part of the deal team to prepare client pitches.
• Comply with all audits, regulatory and compliance directives.
• Appropriately manage and resolve issues and escalations raised throughout the project through proper issue tracking and escalation channels.
• Continuously seek to identify opportunities for efficiency and control improvements in the process and implement such improvements whenever possible.
• The candidate is expected to manage a portfolio of projects for Japan based Corporate and Institutional clients.

Qualifications

• 10+ years of client management, implementation/ project management experience is good to have.
• Since the candidate will be interacting with the Japan based Corporate and Institutional client, proficiency of Japanese Language is highly desirable.
• In-depth knowledge and experience with cash/trade products and business processes.
• Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
• Project Management certification (i.e., Project Management Professional - PMP, Prince 2 Practitioner, or equivalent) is an advantage.

Education

• Bachelor's/University degree or equivalent experience
• Master's degree is good to have.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required