Summary:

• To work alongside with the respective Subject Matter Expert (SME) in TD Ops to walkthrough and document the business processes using time study analysis.
• To engage relevant stakeholders to collect feedback and map out user journey.
• To manage the TD Ops’ project to ensure that the requirements are properly documented, review and sign off the functional specifications.
• To manage ongoing projects to ensure milestones, timelines and budgets are tracked and project statuses reported. 
• To ensure SOPs and controls are in place/updated and communicated post implementation.

Responsibilities:

• Support Head of Department/Project Manager in change management activities and implementing changes.
• To learn and work alongside with SMEs to understand the business needs, document the processes and help identify process improvements. Challenge status quo. 
• Work with relevant stakeholders, process owners, developers, vendors on process improvement initiatives. Conduct business analysis. 
• Organise focus groups with front-end users to collect feedback and map out user journey.
• To contribute inputs during the development of test plans, test scenarios and final sign off
• To review and ensure timely and the successful execution of each test scenario and test cycle conducted by the testers and provide final sign off.
• To carry out activities and to complete the required tasks within the timeline set. 
• Conduct briefings/workshops to familiarise process owners on new processes. Includes SOP setup, updates and controls setup, review with new changes.
• Prepare communications on change to both internal and external stakeholders.
• To build a positive and collaborative working relationships within and outside of the team.
• To perform related duties and responsibilities as assigned by superior from time to time.

Requirements:

• Degree or Diploma from a recognized University preferably in Business, Insurance Studies, Information Technology, Computer Science, etc
• Life insurance knowledge in Life Administration, Actuarial, Agency Administration and Finance
• A minimum of 1 to 2 years working experience. Experience in Life Insurance Industry with basic operational knowledge in Life Administration, Actuarial, Agency Administration and Finance would be an added advantage. 
• Experience in project management 
• Professional qualification in Life Insurance i.e Chartered Institute of Insurance (CII), Life Office Management Association (LOMA), Australian Institute of Insurance (AII), International Claim Association (ICA) or other related to Life Insurance Industry would be an added advantage
• Develop competence in own discipline 
• Work with moderate guidance in own area of knowledge
• Able to identify area of concerns and or risk and propose options to supervisor for decision
• Applies general knowledge of business developed through studies or past experience
• Has conceptual knowledge of theories, practices and procedures in a discipline
• Uses existing procedures to solve routine or standard problems, applies limited judgment and discretion
• Responds to standard requests from internal and/or external customers
• Communicates information, asks questions and checks for understanding  
• Works within technical guidelines and direction provided by others to achieve objectives and meet deadlines
• Able to manage projects effectively
• Builds awareness of costs related to own work