Yio Chua Kang / Kovan

12 Months Contract Executive, Fraud Operations

S$3,500 to S$4,500 + shift allowance of about S$300

• Manage and review fraud alerts generated by multiple monitoring systems across all banking segments, and liaise with law enforcement and relevant authorities as required.

• Provide 24/7 fraud monitoring support to enable early detection, prevention, and mitigation of fraudulent activities across the Bank’s products and services.

• Monitor, analyze, and investigate fraud alerts using internal and scheme-based tools for card transactions (Issuing, Acquiring, and ATM) as well as e-payment transactions.

• Conduct transaction verification and customer confirmation calls to validate suspicious activities.

• Maintain and manage whitelist parameters to minimize false positives while ensuring effective fraud detection.

• Handle customer-reported cases of unauthorized or suspicious transactions in accordance with internal procedures and regulatory requirements.

• Respond promptly to urgent requests from the Commercial Affairs Department (CAD) or regulatory and enforcement authorities, including account freezing outside normal business hours.

• Provide accurate account and transaction information to support internal reviews, regulatory inquiries, and external investigations.

• Perform preliminary investigations into suspected fraud or scam cases, including evidence gathering, documentation, and case escalation where necessary.

• Analyze data from confirmed fraud cases to identify emerging fraud patterns, trends, and control gaps, and contribute to continuous improvement of fraud prevention measures.

• Handling of lost reporting calls, Scam/Fraud reporting calls and merchant calls.

• Support in Cards Authorisation function

• 24 hours operating format; 12 hours rotating shift i.e. 9am to 9pm or 9pm to 9am with 1 hour meal break; Shift pattern: Work 2 days, Off/Rest 2 days; 44 working hours per week; Must be able to work Sat/Sun/PHs when roster)

• Prior experience in call centre/ fraud operations is highly preferred

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.