1 Year Live Chat/Whatsapp Customer Service (Up to $2900) #NKA
1 Year Live Chat/Whatsapp Customer Service (Up to $2900) #NKA
Job Details
Vacancies
1 position
Experience Required
No experience required
Job Description
Location: Geylang Bahru/Potong Pasir
Duration: 1 year contract
Working Hours:
Mon - Fri: 8am – 5pm, 8.30am – 5.30pm, 9am – 6pm, 10am – 7pm
Alternate Saturday: 8am – 12pm, 8.30am – 12.30pm, 9am – 1pm
Salary: Up to $2900 + up to 3 months of enhanced bonus
Job Responsibilities:
- Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
- Simultaneously handle multiple chats
- Provide appropriate solutions and alternatives timely to meet the KPIs.
- Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
- Payment arrangement (dunning block, instalment plan, payment deferment etc.)
- Other ad-hoc duties as assigned
Job Requirements:
- At least 1 years of relevant work experience in customer service and handling chat enquiries
- Strong customer service skills
Ally
The Outsourcing Team
Recruit Express Pte Ltd
EA: 99C4599
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