Location: Geylang Bahru/Potong Pasir

Duration: 1 year contract

Working Hours:
Mon - Fri: 8am – 5pm, 8.30am – 5.30pm, 9am – 6pm, 10am – 7pm
Alternate Saturday: 8am – 12pm, 8.30am – 12.30pm, 9am – 1pm

Salary: Up to $2900 + up to 3 months of enhanced bonus

Job Responsibilities:

• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
• Simultaneously handle multiple chats
• Provide appropriate solutions and alternatives timely to meet the KPIs.
• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
• Payment arrangement (dunning block, instalment plan, payment deferment etc.)
• Other ad-hoc duties as assigned

Job Requirements:

• At least 1 years of relevant work experience in customer service and handling chat enquiries
• Strong customer service skills

Ally
The Outsourcing Team
Recruit Express Pte Ltd
EA: 99C4599