Responsibilities: Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.

• Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with ServiceSG’s Service Transformation & planning Team.
• Troubleshoot operational problems, document cleared responses and maintain a knowledge base for future reference.
• Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives. Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
• Maintain accurate and up-to-date records of operations activities and provide administrative support to the team
• Communicate and coordinate with internal and external stakeholders to address operational challenges.
• Assist in preparing reports and metrics for internal reviews and meetings.

Requirements:

• Min Diploma and above with supervisor experience in call centre environment

For interested candidates, please send your updated resume:

Email: [email protected]

Telegram: @Angie_TL

Whatsapp: +65 96272860

Angela Teh Ling Wei

(CEI No.R1104464)

Recruit Express Pte Ltd

EA License No. 99C4599